The Farmácias Pacheco Mendes Segundo value the privacy and protection of personal data of the users of their Website. This Privacy Policy explains how we collect, use, store, and protect the personal data provided through the website https://fpms.framer.website/.
The processing of personal data is carried out in accordance with the General Data Protection Regulation (“GDPR”), applicable Portuguese legislation, and other relevant standards regarding data protection and privacy.
1. Data controller
The entity responsible for processing the personal data collected through the Website is:
Company name: [NOME LEGAL DA ENTIDADE]
NIF: [NIF]
Headquarters: [MORADA COMPLETA]
Email: [EMAIL DE PRIVACIDADE / EMAIL GERAL]
Phone: [TELEFONE]
For the purposes of this Policy, this entity shall be referred to as “Farmácias PMS”, “we”, or “data controller”.
2. What personal data we may collect
Depending on the use of the Website, we may collect different categories of personal data, namely:
Contact details
When the user contacts us, we may collect:
Name;
Email address;
Phone number;
Message content;
Other data that the user voluntarily decides to provide.
Newsletter subscription data
When the user subscribes to the newsletter, we may collect:
Email address;
Information regarding subscription and communication preferences.
Technical data
When the user browses the Website, certain technical data may be automatically collected, such as:
IP address;
Device type;
Operating system;
Browser type;
Pages visited;
Date and time of access;
Technical data necessary for the operation and security of the Website.
The collection of this data will depend on the technical tools, cookies, and third-party services effectively used on the Website.
3. Data related to health
Farmácias PMS recognize that certain health-related data constitute special categories of personal data under the GDPR.
The Website should not be used to transmit clinical information or health data through general contact fields, except when such possibility is expressly indicated and there is an appropriate legal basis for the respective processing.
We recommend that the user does not send clinical information, prescriptions, diagnoses, exam results, or other sensitive data through general forms that are not necessary to respond to their request.
Whenever it is necessary to process health-related data within the scope of providing pharmaceutical services, this processing will be carried out in accordance with applicable legislation and with appropriate security guarantees.
4. Purposes of processing
Personal data may be processed for the following purposes:
Respond to contact and clarification requests;
Respond to questions directed to pharmacy professionals;
Manage newsletter subscriptions;
Send informative or promotional communications when there is a legal basis for doing so;
Manage campaigns, advantages, or communications related to the Client Card;
Improve the functioning, security, and performance of the Website;
Comply with legal and regulatory obligations;
Prevent fraud, abuse, or misuse situations;
Exercise or defend rights in judicial or extrajudicial proceedings.
The data will be used only for specified, explicit, and legitimate purposes.
5. Legal basis
Depending on the specific purpose, the processing of data may be based, namely, on:
The consent of the data subject;
The performance of a contract or pre-contractual measures;
Compliance with legal obligations;
The legitimate interest of Farmácias PMS, when this basis is applicable;
Other legal bases provided for in the GDPR or applicable legislation.
When the processing depends on consent, the user may withdraw this consent at any time, without affecting the lawfulness of the processing carried out prior to its withdrawal.
6. Newsletter and marketing
When the user subscribes to the newsletter or accepts to receive marketing communications, their data may be used to send information about:
News;
Campaigns;
Products;
Services;
Initiatives of Farmácias PMS;
Content related to health and well-being.
The user may withdraw consent or unsubscribe at any time.
Each marketing communication shall provide, where applicable, a simple mechanism to opt-out of receiving future communications.
7. Sharing data with third parties
Personal data may be shared with service providers acting on our behalf, whenever this is necessary for the operation of the Website or for the provision of services.
These may include, depending on the tools effectively used:
Hosting and technological infrastructure providers;
Website maintenance service providers;
Newsletter delivery platforms;
IT service providers;
Statistical analysis service providers;
Platforms used for Client Card management;
Consultants, accountants, lawyers, or other professional providers, when necessary;
Public authorities or competent entities, when there is a legal obligation.
Whenever third parties process personal data on our behalf, we will seek to ensure they act in accordance with applicable instructions and data protection obligations provided for by legislation.
8. International transfers
Some technological providers used on the Website may be established outside the European Economic Area or use infrastructure located in third countries.
When there is an international transfer of personal data, the safeguards required by the GDPR will be applied, when legally necessary, such as adequacy decisions, standard contractual clauses, or other legally recognized mechanisms.
9. Data retention
Personal data will be stored only for the period necessary to fulfill the purposes for which they were collected.
The retention period may vary depending on:
The purpose of the processing;
The existence of a contractual relationship;
Legal retention obligations;
Archiving needs;
Statute of limitations or exercise of rights.
When the data are no longer required, they will be deleted or anonymized, unless there is a legal obligation that determines their retention for an additional period.
10. Security
We adopt appropriate technical and organizational measures to protect personal data against:
Unauthorized access;
Loss;
Destruction;
Alteration;
Improper disclosure;
Other forms of unlawful processing.
Despite the implemented measures, no electronic transmission or storage system can be considered absolutely secure.
11. Cookies
The Website may use cookies and similar technologies to ensure its proper functioning, improve the user experience, obtain usage statistics, or, where applicable, present relevant content and communications.
Cookies may include:
Strictly necessary cookies;
Functionality cookies;
Analytical cookies;
Marketing or advertising cookies, when used.
Cookies that are not strictly necessary will be used in accordance with the consent options made available to the user, when legally required.
The user may manage their preferences through the cookie consent mechanism made available on the Website and/or through their browser settings.
12. Rights of data subjects
Under the terms of applicable legislation, the data subject may exercise, where applicable:
Right of access to their personal data;
Right to rectification;
Right to erasure;
Right to restriction of processing;
Right to data portability;
Right to object;
Right to withdraw consent;
Right not to be subject to certain solely automated decisions, when applicable.
The CNPD indicates that the exercise of these rights is, as a rule, free of charge and that the controller must facilitate their exercise.
13. How to exercise your rights
To exercise their rights, the subject may contact:
Email: [EMAIL DE PRIVACIDADE]
Address: [MORADA COMPLETA]
Phone: [TELEFONE]
It may be necessary to request additional information to confirm the identity of the applicant, in order to protect personal data against fraudulent requests.
Requests will be processed within the timeframes provided by the applicable legislation.
14. Complaint to the supervisory authority
Without prejudice to any other administrative or judicial remedy, the data subject has the right to lodge a complaint with the competent supervisory authority.
In Portugal, the supervisory authority regarding data protection is the:
Comissão Nacional de Proteção de Dados (CNPD)
Rua de São Bento, n.º 148-3.º
1200-821 Lisbon
Portugal
The CNPD provides information about the rights of data subjects and their exercise.
15. Links to external websites
The Website may contain links to external websites or platforms.
When the user accesses these websites, they are no longer covered by this Privacy Policy.
We recommend that you consult the privacy policies of the respective platforms before providing personal data.
16. Minors
The Website is not specifically intended for the collection of personal data from minors.
Whenever personal data relating to minors are necessary for a given purpose, the processing will be carried out in accordance with applicable legislation and, when necessary, with the intervention or authorization of the respective legal representative.
17. Changes to the Privacy Policy
This Privacy Policy may be updated periodically to reflect legal, regulatory, technological changes or changes related to the operation of the Website.
The most recent version will always be available on this page.
The date of the last update will be indicated at the beginning of the document.
18. Contacts
For questions related to the protection of personal data or this Privacy Policy, please contact:
Farmácias Pacheco Mendes Segundo
[NOME LEGAL DA ENTIDADE]
[NIF]
[MORADA]
[EMAIL]
[TELEFONE]
Farmácias Pacheco Mendes Segundo
All rights reserved.
